FAQ

FAQ

Frequently Asked Questions

1. How long does shipping take?
Shipping typically takes 2-3 weeks, depending on your location. Please note that delivery times may vary due to holidays or unforeseen shipping delays.

2. What should I do if my order is damaged or defective?
If you receive a damaged or defective item, please contact us within 48 hours of receiving the product. We will assist you with a return, exchange, or refund as needed.

3. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order.

4. Can I return an item?
Yes, we accept returns within 30 days of receiving your order. The item must be unused, in its original packaging, and in a resellable condition. Please refer to our Returns & Refunds Policy for details on how to initiate a return.

5. Do you offer exchanges?
Yes! If you wish to exchange an item, please contact our customer service team at trust@orovault.com. We'll help you through the process as quickly as possible.

6. Do you offer international shipping?
At the moment, we only ship to the United States, Australia, Canada. Please stay tuned for future international shipping options!

7. What payment methods do you accept?
We accept various payment methods, including:
Visa
MasterCard
American Express
PayPal
Klarna
Apple Pay
Google Pay

8. How can I contact customer service?
You can reach our customer service team via email at trust@orovault.com, and we’ll get back to you as soon as possible.